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Troubleshoot WhatsApp connection
Messages you may see while connecting your number, and what each one means.
| What you see | Cause | Fix |
|---|---|---|
| Meta's window would not open | The browser blocks pop-ups, or an extension blocks Facebook's script | Allow pop-ups for watsy.me and try again |
| The connection was cancelled before it finished | Meta's window was closed before the last step | Start again and complete every step |
| Connecting is not available | The Meta app is not configured on the server | Codes go out from Watsy's number until it is enabled |
| Connection expiring soon | Automatic renewal failed | Reconnect before the date shown |
| Account in error state | Meta rejected or expired the connection | Press Connect a WhatsApp number again |
Codes still come from Watsy's number
- Make sure an authentication template is approved in the request's
locale. Press Sync from Meta to refresh. - Make sure the number is the Default sender.
- Check
providerinGET /v1/verify/{id}:whatsapp_ownmeans it left from your number.